Terms and Conditions

Introduction

Please make sure you have read, understood, and agreed to all the terms of use when you sign up and download our downloadable product. We have the right to change and modify terms and conditions at any time without any advance notice.

License

WPSurface WordPress themes and plugins are GNU (General Public License v3 or later) compliant. You may use any free and purchased themes or plugins on as many websites as you like. But, with an individual purchase of the themes or plugins, you will get access to the support and updates as per that very package defines.

Here is more detail about the license – http://www.gnu.org/licenses/gpl-3.0.html

Product delivery

All our free downloadable products are available on wordpress.org for direct download. All paid downloadable products can be downloaded with membership or as a single product by logging into your account on our website. All paid products will be accessible for download after payment is received and verified. We accept our payments, you can use PayPal, Master Card, Visa, American Express, and all major credit cards.

Your product membership information will be emailed to your email address. If you find any problem, at first you will check if your payment is successfully done or not. If the payment is completed successfully and yet you are facing trouble, you need to open a ticket regarding your issues, we put a special priority on tickets.

Product Compatibility or Updates

All themes and plugins are designed and developed to be compatible with the latest WordPress version. WPSurface themes and plugins support the latest and modern web browsers including Google Chrome, Mozilla Firefox, Internet Explorer and Safari etc. All of our products are built following the WordPress coding standard. We do not provide custom themes and plugins support for our purpose. Sometimes we solve some issues through a support ticket if it is a code of a few lines.

Whenever we find any kind of bug in our products, we try to fix that and update as soon as possible. Sometimes we provide support in the ticket before updating our products. You will ought to wait for a while on a complex issue.

Warranty

WPSurface products are provided “as is” without warranty of any kind, either expressed or implied. We do not ensure that our products will work in all browsers, nor do we ensure that our products will be functional with all versions of WordPress. We are not able to guarantee compatibility with any kind of third-party plugins, scripts, or applications.

Support

After you have downloaded a WPSurface product whatever it is free or pro, you are eligible to ask support for any issues you might face with our product(s). From our website support option, you can submit a ticket for your issue.

Refund Policy

We are so confident of our products that it will be definitely helpful and beneficial for you, we offer a 14-days no-questions-asked refund policy. You only have to send us an email for the refund. Your satisfaction is our top priority. Your money is in safe hands. We will refund you within 2-3 support days. Due to refund handling issues, we need 2-3 days to complete the process.

In any case, you are not qualified for a refund if 14 days have passed since the day of the purchase. We think 14 days is more than enough to understand any products and services.

Credit card details

We do not store your credit card information or data. We use Stripe payment gateway to manage all the transactions. Please read stripe’s privacy policy for more details.

Change of Terms & Conditions

We may change and modify our terms & conditions. If we make any change to terms & conditions, then we would like to send you an email informing the latest changes.

Contact Us

For more information about our terms and conditions, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hellowpsurface@gmail.com

Pinku Chanda

Pinku Chanda

Typically replies within 4 hours

I will be back soon

10:00AM
Pinku Chanda
Hi! How can we help you?

Chat with Pinku Chanda in Messenger